Customer Service

Our consultation is personalised in accordance with the builder’s standard inclusions and marketing strategies.

Our full service program starts with the selection appointment being booked by one of our complete home consultants. Every client is allocated a consultant who remains their one point-of-contact throughout the selection and follow-up process. All follow-up enquiries (including in the building phase) are directed to this consultant to provide continuity of service, and enable them to respond quickly and effectively.

Customer Service Every client is allocated a consultant who remains their one point-of-contact throughout the selection and follow-up process. All follow-up enquiries (including in the building phase) are directed to this consultant to provide continuity of service, and enable them to respond quickly and effectively.

A CRM system is utilised to maintain a database for all client profiles, schedules, contacts and enquiries. Should an urgent enquiry be made and the designated consultant is temporarily unavailable, the full client history can be accessed to accelerate the response.

Customer surveys and a scorecard system are used to evaluate individual and team performance to ensure customer satisfaction. Any enquiries forwarded to suppliers are closely monitored for response and reported back on a monthly basis.